Introduction.5 & Chapter 1: Setting the Stage.1 - Ten Steps to Itsm Success Release - Topic 2:10 4 Далее Скачать
Chapter 1: Setting the Stage.11 & Chapter 2: Inventory the Current Service Offering.1 - Ten... Release - Topic 2:10 8 Далее Скачать
Chapter 8: Standardized Development Approach.13 - Ten Steps to Itsm Success Release - Topic 2:12 4 Далее Скачать
Chapter 16: Putting It All Together.10 - Ten Steps to Itsm Success Release - Topic 2:12 1 Далее Скачать
Chapter 8: Standardized Development Approach.10 - Ten Steps to Itsm Success Release - Topic 2:25 3 Далее Скачать
Chapter 12: Conduct Service and Process Health Assessments.10 - Ten Steps to Itsm Success Release - Topic 2:17 2 Далее Скачать
Chapter 8: Standardized Development Approach.19 - Ten Steps to Itsm Success Release - Topic 2:19 2 Далее Скачать
Chapter 16: Putting It All Together.6 - Ten Steps to Itsm Success Release - Topic 2:28 1 Далее Скачать
Chapter 8: Standardized Development Approach.14 - Ten Steps to Itsm Success Release - Topic 2:08 3 Далее Скачать
